PRIVACY POLICY

Last Updated: as of 15 October 2024

INTRODUCTION

Wild Feminine Retreats Ltd (“we, us or our”) respect your privacy and are committed to protecting your personal data. Please read this policy carefully as it sets out how we collect your personal data when you visit our website (www.fionamccoss.com) (the “Service” or “Site”), how we may use it and what your rights are in relation to our use of that personal data.

1. IMPORTANT INFORMATION AND WHO WE ARE

This privacy policy tells you how we, as a data controller, collect, process, use, store, transfer and delete your personal data through your use of this Site, including any data you may provide through this website when you sign up to our waitlist or join one of our programs. When we talk about personal data we mean information about a living individual who can be identified from that data or can be identified from that data together with any other data related to that individual.

It is important that the personal data we hold about you is accurate and current. If any of your personal data changes during your relationship with us, please let us know.

This website is not intended for children and we do not knowingly collect data relating to children.

2. WHAT DATA DO WE COLLECT ABOUT YOU?

The information we may collect about you may include the following types of data:

Identity and Contact Data includes first name, last name, username, marital status, title, date of birth and gender, billing address, delivery address, email address and telephone numbers;

Financial and Transaction Data includes bank account and payment card details when you make a purchase and any other details about products and services you’ve purchased from us;

Usage and Technical Data includes information about how you use our website, products and services, time and date of your visit, time spent on those pages along with internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences, your interests, feedback and survey responses;

Tracking and Cookies Data includes tracking beacons, tags and scripts to collect and track information and improve and analyse our Service and cookies, which are files with small amounts of data used to remember your preferences and settings among other things. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies you may not be able to access some parts of this Site or the Site may not function properly. For more information about the cookies we use, please see our Cookie Policy.


We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opnions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


3. HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect personal information from you when you:

purchase any of our products or services;

create an account on our website;

subscribe to our service or publications including signing up to our newsletter or mailing list;

request marketing to be sent to you;

post on our social media channels, blog or website;

enter a competition, promotion or survey;

work with us in a commercial capacity;

accept cookies and other tracking technologies on any device you use to interact with us; or

give us feedback or contact us via our website, social media channels by email or phone.


4. HOW DO WE USE YOUR PERSONAL DATA?

Our legal basis for collecting, using and storing personal information under the General Data Protection Regulation (GDPR) is one of the following:

Consent - We may ask for your consent to use your personal information, for example if we are using your personal information for marketing purposes to provide you with information about our products and services you’ve asked to receive or we think may be of interest to you. You can withdraw your consent at any time by contacting us at fiona@wildfeminineretreats.com;

Legitimate Interest - This includes providing and maintaining our products and/or services, providing customer support and detecting, preventing and investigating technical issues;

Performance of a Contract - We may process personal information to perform our obligations under a contract with you for example using payment information to complete a purchase from our website;

Other legal basis - Sometimes we may have a legal obligation to collect, use or store your personal information in response to a court order. We may also use your personal information to comply with our legal obligations, for example to notify you of changes to this privacy policy, or to exercise, establish or defend a legal claim like debt collection.

5. HOW LONG DO WE RETAIN YOUR DATA

We’ll retain your personal data only for as long as it’s necessary for the purposes set out in this privacy policy or as long as we’re required to by law. We’ll retain and use your personal data to the extent it’s necessary to comply with our legal obligations (for example, we’re required to retain your data to comply with applicable laws), resolve disputes and enforce our contracts and policies.

6. MARKETING EMAILS

Third Party Marketing and Opting-Out

We’ll get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or the third party to stop sending you marketing messages at any time by following the opt-out or unsubscribe links on any marketing message sent to you or by contacting us at any time at fiona@wildfeminineretreats.com.

7. THIRD PARTY ACCESS

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service related services or to assist us in analysing how our Service is used.

These third parties have access to your personal information only for the limited purpose of performing these tasks on our behalf and have an obligation not to disclose your personal information or to use it for any other purpose.

Google Analytics for analytics and tracking to allow us to optimise our website. You can find their privacy policy here: https://policies.google.com/privacy
Stripe for payment processing services offered by Wild Feminine Retreats Ltd. You can find their privacy policy here: https://stripe.com/gb/privacy
Flodesk for email marketing, communication to our audiences, and to track whether emails are opened. You can find their privacy policy here: https://www.privacypolicies.com/privacy/view/bb9c8c7ecbee39b15f2f5be574def422


8. LINKS TO THIRD PARTY SITES FROM OUR SITE

Our Site may contain links to third party websites that are not operated by us. If you click on those links or enable those connections that may allow third parties to collect or share data about you. We don’t control these third party websites and are not responsible for their content, privacy policies or practices. You should make sure you’re familiar with the privacy policy of those third party websites before you submit any personal data to them.


9. CHANGES TO THIS PRIVACY POLICY

This privacy policy may be updated from time to time because of changes in legislation or in our attempts to serve your needs better. If there are any changes made to this privacy policy, we’ll display a notice on our Site telling you about the change before it becomes effective.

If you have any questions about this privacy policy please contact us at fiona@wildfeminineretreats.com.


10. IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when asked, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). If that happens, we may have to cancel a product or service you have with us but we’ll notify you if that’s the case, at that time.

11. SECURITY

The security of your personal data is important to us and we take reasonable and appropriate technical and organisational measures designed to prevent the loss, misuse or alteration of your personal data.


COOKIE POLICY


What is a cookie?
A cookie is a small file of letters and numbers that we store on your browser or hard drive of your computer, if you agree.

Do we use cookies?
Yes. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a more user focused experience when you browse our website and also allows us to improve our site.

What types of cookies do we use?
We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. These cookies are set to respond to the actions that you take and include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. If these cookies are switched off, the performance of the website will be affected.

Analytical or performance cookies. These cookies mean we can recognise and count the number of visitors to our website and let us see how visitors move around our website so we can improve its performance. These cookies expire within a reasonable period of time. We may use third party analytic tools (Google Analytics) to help measure traffic and usage trends.

Functionality cookies. These cookies are used to recognise you when you return to our website and expire within a reasonable period of time. This lets us personalise our content for you, greet you by name and remember your preferences like your choice of language or region.

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We use this information to make our website and any advertising displayed on it more relevant to your interests. These cookies expire within a reasonable period of time. We may also share this information with third parties for this purpose.

Third party cookies and Social Media. These cookies are set by third parties including social media services that we have added to our website to enable you to share our content. They are capable of tracking your browser across other sites and building up a profile on your interests which may impact the content and messages you see on other websites you visit. If you don’t allow these cookies, you may not be able to use or see these sharing tools on our site. The social sharing tool that we use on our website is Instagram. These third parties have their own cookie policies which we don’t control. You should check their websites for information about their cookies and how to manage them.


How do I block or delete cookies or withdraw my consent?

You can block cookies or withdraw your consent by activating the settings on your browser that enables you to refuse the setting of some or all cookies. If you choose to block cookies, this website may not function properly and certain content may not be available to you.